Define your problem before picking a solution

Our industry revels in coming up with solutions, but is quite poor at defining problems. This has resulted in an vast constellation of technological solutions, but with the majority of investment capital being centered around a small handful of banal consumer problems (Hailing Rides, Shopping Convenience, Entertainment, etc.) If we are to solve problems that are worth solving, we’re going to need to get better at defining our problems before we pick solutions.

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“Artificial Intelligence” is deeply disappointing, and so are we

The term “Artificial Intelligence” transitioned from Science Fiction to Product Marketing with very little time in-between to consider what exactly qualifies as “AI”. While tackling this definition has been done ad nauseam for hundreds of years, I believe that the modern definition of “AI” and those from Science Fiction are worlds apart. This is my attempt to bridge that gap.

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Are we working or playing?

Recently I’ve been talking to companies that want me to improve staff productivity. The opening conversation tends to be about the same: they pitch me on their company and what a “great place to work” it is. They brag about how smart the people are, how much fun everyone has, and how it’s more like a family that a bunch of co-workers. They describe all the perks like massages, video games, beer-on-tap, coffee bars, and how much everyone loves them. “Sounds like you have it all together,” I say after hearing all of this. “Well,” they reply, “I just wish we could get a bit more out of them.”

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