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As my podcast is entirely authentic, I use profanity to express myself as I do in my everyday life. If cursing is not your cup of tea, my podcast is not the podcast for you.
One thought on “Defining “Customer””
As I listened to this podcast, I started writing a post on why I disagree with multiple claims you made. But then you mentioned at the end that this podcast was more for you than it was for ‘us’ (paraphrase), so I distilled the entire “rant” into a question:
How do you know who your customers are and whether you can “delight” them if you’ve never tested your product with anyone outside your family circle?
Unless you did but never mentioned it anywhere. In that case, my question is invalid.